Articles
- What is a Chatbot?
- What can a chatbot do for my business?
- How to get started?
- How does a chatbot work?
- Am I going to be limited by the number of conversations?
- Setting up your scenarios.
- What are the types of Intents?
- How many channels can I connect to my account?
- Why is the chatbot not answering my customers?
- What are the types of Reply a chatbot can receive?
- About Chatbot Maturity
- How can I stop the chatbot from replying and transfer the conversation to an agent?
- Can I send Messages in different languages?
- All in one Platform: Where can I view my chats?
- When does the chatbot stop and an agent comes in?
- Does my account stop?
- Statistics and Insights: How can I track my agent’s efficiency and volume of chats I am receiving?
- How can I Increase Plan limits?
- How to set up on various channels?
- Do you have a 7-day free trial?
- What do I get during my 7-day trial?
- Can I Add agents without upgrading my subscription?
- Transfer chats between agents.
Setting up your scenarios.
Things to consider when setting up your scenario:
Most-asked questions – Simple phrases and sentences – Short replies (as you can add more than one).
- Go to settings, under Bots section, click on your chatbot.
- Intents section: click on “+ New Intent”. A box will appear and you fill the following information:
- Title: A unique name (you can only see) that best describes the scenarios.
- Conversational Intent: Yes or No.
Know More about Intents
3. Click on your new intent, this will open the intent’s page, and now start setting up the following:
For Non-conversational intents:
- Phrases: phrases you can expect from users, that will trigger the intent (you can set as many intents as you can think of).
- Replies: Text, Spoken, and media rich responses the bot will deliver to a user. (Here you should consider the order of the replies the bot will send).
4. Click on “+New Reply” and a box will appear: a- Text: e.g.: what service would you like to book?
Give people options to continue the conversation (optional, and you can add up to 3 options).
(Your intents must handle these options, add your option text phrases to let your bot know how tp respond when received from people. (you need to set each option as a new intent).
- Follow-up Intent: (Optional), A follow-up intent is only matched when the parent is matched in the previous conversational turn. When you click “+Parent”, you will be able to choose which intent to parent this intent.
For conversational intents:
- Phrases: phrases you can expect from users, that will trigger the intent (you can set as many intents as you can think of).
- Questions: to collect information, text, spoken and media rich responses the bot will deliver to a user. Click on “+New Question” a box will appear and fill the fields: a- Question, b- Give people options to answer your question (optional).
- Closed Replies: Click on “+New Reply” and fill the box, once the customers answers all of the set questions, your bot will send closed replies in order to end the intent.
- Webhook: You will receive SMS, email, or POST Request from Releans in the form of the response to a user query. Click on “+New Webhook”, and fill the box that appears, choose the method: URL/ Email/ SMS. Then fill the Destination:
a- URL Destination: URL to your system starting with “https://”.
b- Email Destination: Any email address to receive the event.
c- SMS Destination: Mobile number with country code Ex: +412345678.
- Follow-up Intent: (Optional), A follow-up intent is only matched when the parent is matched in the previous conversational turn. When you click “+Parent”, you will be able to choose which intent to parent this intent.