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Setting up your scenarios.

Things to consider when setting up your scenario:

Most-asked questions – Simple phrases and sentences – Short replies (as you can add more than one).

  1. Go to settings, under Bots section, click on your chatbot.
  2. Intents section: click on “+ New Intent”. A box will appear and you fill the following information:
  • Title: A unique name (you can only see) that best describes the scenarios.
  • Conversational Intent: Yes or No.

Know More about Intents

       3. Click on your new intent, this will open the intent’s page, and now start setting up the following:

For Non-conversational intents:

  • Phrases: phrases you can expect from users, that will trigger the intent (you can set as many intents as you can think of).
  • Replies: Text, Spoken, and media rich responses the bot will deliver to a user. (Here you should consider the order of the replies the bot will send).

       4. Click on “+New Reply” and a box will appear: a- Text: e.g.: what service would you like to book?
       Give people options to continue the conversation (optional, and you can add up to 3 options).

       (Your intents must handle these options, add your option text phrases to let your bot know how tp respond when received from people. (you need to set each option as a new intent).

  • Follow-up Intent: (Optional), A follow-up intent is only matched when the parent is matched in the previous conversational turn. When you click “+Parent”, you will be able to choose which intent to parent this intent.

For conversational intents:

  • Phrases: phrases you can expect from users, that will trigger the intent (you can set as many intents as you can think of).
  • Questions: to collect information, text, spoken and media rich responses the bot will deliver to a user. Click on “+New Question” a box will appear and fill the fields: a- Question, b- Give people options to answer your question (optional).
  • Closed Replies: Click on “+New Reply” and fill the box, once the customers answers all of the set questions, your bot will send closed replies in order to end the intent.
  • Webhook: You will receive SMS, email, or POST Request from Releans in the form of the response to a user query. Click on “+New Webhook”, and fill the box that appears, choose the method: URL/ Email/ SMS. Then fill the Destination:

                  a- URL Destination: URL to your system starting with “https://”.

                  b- Email Destination: Any email address to receive the event.

                  c- SMS Destination: Mobile number with country code Ex: +412345678.

  • Follow-up Intent: (Optional), A follow-up intent is only matched when the parent is matched in the previous conversational turn. When you click “+Parent”, you will be able to choose which intent to parent this intent.