As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause, In most cases, all purchased credit is non-refundable.
We do not provide refunds for packages or unused credits on accounts that were terminated due to a compliance issue.
Request a Refund
We’ll give you a refund if we stop providing the Service and terminate your account without cause. You won’t be entitled to a refund from us under any other circumstances. We may, at our sole discretion, offer a refund if a Member requests one.
To request a refund, send us an email to [email protected] with your request and explanation, and we'll be happy to review your case.