As a company policy, we do not issue refunds unless a system malfunction caused a problem or your account was terminated without cause, In most cases, all purchased credit is non-refundable.

Compliance Issues

We do not provide refunds for packages or unused credits on accounts that were terminated due to a compliance issue.

Be sure to read and understand our Terms of Use and Acceptable Use Policy before you send an SMS or email campaign with Releans. We reserve the right to disable or deactivate any account if our Compliance Team finds that a user has abused our system in any way.

Request a Refund

We’ll give you a refund if we stop providing the Service and terminate your account without cause. You won’t be entitled to a refund from us under any other circumstances. We may, at our sole discretion, offer a refund if a Member requests one.

To request a refund, send us an email to [email protected] with your request and explanation, and we'll be happy to review your case.