Why my account gets suspended?
If you tried to log in to Releans but got an Account Suspended message, our abuse-prevention system or human review team likely noticed something about your account or last email campaign that raised a red flag.
Our Compliance Team works with the abuse-prevention system Omnivore to make sure the Releans ecosystem stays healthy and free of activity that violates the CAN-SPAM Act or our Terms. This list outlines some activity that could be flagged for review.
- Your account information looks anonymous
Don't conceal your identity when you create an account, because that's typically associated with spammer behavior. When a user creates an account under a name like John Doe, from Anywhere, USA, the system assumes you have something to hide.
- You've had issues with recent email campaigns
When your most recent email campaign receives spam complaints or contains "spammy" content, Omnivore makes a note of it. "Spammy" content can be anything from the use of certain words, building messy code, or including too many images.
- The list collection process is unclear
Releans is serious about sending a permission-based email. Cold calls and prospect messages without express permission is a red flag for us. We'll also want to know where and how your signup form is managed. If you're put under review, and we can't find a signup form on your website, we'll ask where you got your list.
If we suspended your account, contact us about your problem, and we'll give you details on how to fix the situation.